Vice President of Community Living & Support Service in Chicago, IL at Ada S McKinley

Date Posted: 5/20/2021

Job Snapshot

Job Description

Position Summary: The Vice President of Community Living and Support Services provides strong leadership in areas including, but not limited to, the development of new and existing services, the development of operational standards, budgetary and financial management, customer services, quality assurance and human resource responsibilities.  Overall responsibility for all activities related to the effective and efficient functioning of agency residential (CILA & ICF/IDD), community day services, home-based, Housing and Urban Development (HUD) and nursing services programs under the direction of senior management.


Reporting Relationship:


Reports To: Senior Vice President of Operations – Employment & Community Support Services


Supervises (Position Title): Director of Residential Services, Community Day Services Director(s), Health Services Supervisor and support staff


Principal Duties/Responsibilities:


  • Completes Strategic Planning, develops and implements operating methods and procedures designed to enhance operations, improve service quality, minimize operating cost and optimize greater utilization of labor and materials.
  • Demonstrates leadership in carrying out the agency’s mission, vision, guiding principles and communicates those values to staff, customers, partners and funding sources.
  • Plans and implements procedures and systems required for the day-to-day management of all activities of the agency’s HUD, residential and community day services programs to include clinical services.


  • Develops and monitors program budget revenue and expenditures to ensure control over spending and procurement and the collection of all payments and fees.


  • Ensures compliant billing/invoicing procedures are in place and ensures any issues with outstanding receivables are rectified.


  • Prepares for the successful completion of all audits, including HUD, DHS and Public Health compliance reviews.


  • Monitors reports related to key performance indicators, inventory control, staffing resources and financial controls.


  • Regularly travels to program sites building relationship with customers, funding sources and employees while gauging customer satisfaction and staff engagement.


  • Procures contracts and maintains positive relationships with customers and families.


  • Hire, train, and supervise personnel in a manner consistent with agency policies, procedures and job requirements. Implement policies and procedures to manage staff vacancies, absenteeism, turnover, and performance


  • Develops and implements program goals, activities and performance to ensure that services provided will be of maximum quality, and will meet the standards prescribed by funding, licensing and accrediting bodies.


  • Prepare, or supervise the preparation of such reports as are required by funding or accrediting agencies or are requested by senior management.


  • Identify community, program and persons supported service gaps and recommend new program and funding initiatives. Participate in the development of the funding applications essential to the continuation and expansion of foster care services at the agency.


  • Prepares contract bids and writes specifications for all contracts to include annual contract updates.


  • Foster positive working relationships with our persons supported, community, funding sources and regulatory bodies.


  • Work collaboratively with other agency directors and managers to reduce organizational redundancy, promote the delivery of integrated person-centered services and achieve the agency’s strategic and annual goals and targets.


  • Perform other duties as necessary and/or as directed to ensure the success of the programs



Mental/Physical Demands: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. While performing the duties of this job, the employee is regularly required to use hands, and to talk or hear.  The employee frequently is required to sit. The employee is occasionally required to stand and walk.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


Environmental Conditions: The noise level in the work environment is usually moderate.  Duties are performed in a typical office environment.  No unusual or adverse working conditions exist.

Job Requirements



  • The position requires a bachelor’s degree, master’s degree preferred, from an accredited college or university.
  • At least seven years of management experience in health and human services and/or a related industry.
  • QDIP certification is a plus.
  • Extensive knowledge of ICF/IDD Rule and DHS Rule 115, 116 and 119 is a plus.
  • Nursing Home Administrator License preferred. Will be required to obtain NHA license within one year of employment.
  • This position requires access to personal transportation.
  • This position requires the incumbent to pass certain security clearances per Federal and State client contracts.

Essential Knowledge, Skills & Abilities:


  • Excellent communication skills.
  • Competence in budget preparation and cost control concepts.
  • Contract administration experience.
  • Knowledgeable of work safety standards and practices.
  • Working knowledge of computer software systems (Microsoft Excel, Word, and PowerPoint).
  • Experience working with persons with intellectual and developmental disabilities and specialized health care needs.
  • Ability to maintain positive customer relations.
  • Knowledge of Electronic Record Management Systems.




 This job description documents the general contents and requirements of the job.  It is not to be construed as an exhausted statement of duties, responsibilities, or requirements.  The principal duties and responsibilities shown are all essential job functions except for those indicated with an asterisk (*). The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Reviewed/revised: 4/4/2011; 5/2013; 03/2018



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